Viva La Mare – Shipping & Delivery Policy

Thank you for shopping at Viva La Mare. We appreciate your patience as we handcraft and prepare your premium Royalty Tags. Below are the terms and conditions that constitute our Shipping Policy.

1. Processing & Delivery Timelines

Because our products are highly specialized and often custom-made or personalized to your unique specifications, our delivery timeline includes both production time and courier transit.

• Standard Delivery Time: All orders take 8 to 11 business days from the date payment reflects in our account to arrive at your door.

• Business Days: Please note that business days do not include weekends or South African public holidays.

2. Our Shipping Partner (Aramex Store-to-Door)

We ship all national orders across South Africa using Aramex Store-to-Door Courier.

• Once your order has been dispatched from our workshop, you will receive a shipping confirmation email containing your unique Aramex tracking number.

• You can track your parcel's journey directly on the Aramex South Africa website using that number.

3. Limitation of Liability (Courier Delays)

While we strive to ensure your Royalty Tags arrive well within our stated timeframe, Viva La Mare relies on a third-party courier service (Aramex).

LEGAL NOTICE & DELAY EXCLUSION:

In accordance with South African law, once your parcel is handed over to Aramex, Viva La Mare cannot be held legally liable or financially responsible for any delivery delays caused by the courier service.

This includes, but is not limited to, delays caused by:

• Adverse weather conditions or natural disasters.

• Service disruptions, sorting depot backlogs, or labor strikes.

• Incorrect or incomplete delivery address details provided by the customer.

• Unsuccessful delivery attempts where no one was available to sign for the package at the designated address.

We will always assist you in tracking and escalating delayed parcels with Aramex, but a courier delay does not entitle the customer to an automatic refund, discount, or order cancellation.

4. Delivery Address & Risk

• Delivery Destination: Aramex delivers directly to your physical door. We cannot ship to P.O. Boxes, Private Bags, or Postnet Suites, as a physical signature is required upon delivery.

• Transfer of Risk: In terms of the Consumer Protection Act (CPA), the risk of loss or damage to the goods transfers to you (the customer) the moment the package is delivered and signed for at your chosen physical address.

• Incorrect Addresses: If a parcel is returned to us by Aramex due to an incorrect or incomplete address provided by you, you will be liable for the additional courier fee to re-ship the package.

5. Damaged or Lost Packages

If your package arrives visibly damaged, torn, or tampered with by the courier, please follow these steps immediately: